Returns & Exchanges
At Orb, we want your home to feel perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. We provide a seamless process to ensure your space reflects your unique style without the stress of a permanent commitment.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a Return Authorization number.
Prepare the Package
Carefully pack your items in their original protective packaging and include all assembly hardware to ensure safe transit back to our warehouse.
Schedule a Pickup
Affix the prepaid shipping label provided via email and schedule a convenient doorstep pickup or drop the parcel at any authorized shipping location.
Receive Your Refund
Once our quality team inspects the returned pieces, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing